Shipping Policy

 

PetCultures Shipping Policy

 

At PetCultures, we strive to get your dog's gut health essentials to you quickly and conveniently. This Shipping Policy outlines how we process, ship, and deliver your orders.

 

Shipping Options

 

We offer different shipping options depending on your location:

  • EU Countries: We ship to all countries in the European Union directly from our warehouse in France. Orders typically arrive within 5 business days.

  • United Kingdom: We ship to the UK from our warehouse in the USA. Orders typically arrive within 7 business days.

  • Mexico: Orders are shipped from our warehouse in Monterrey, NL, and typically arrive within 3-5 business days.

  • Canada: Orders are shipped from our warehouse in Ontario, CA, and typically arrive within 3-5 business days.

  • USA: Orders within the USA are shipped from our USA warehouse and typically arrive within 3-5 business days.

 

Free Shipping Offer

 

You can get free shipping on your order when you purchase 2 or more units of any product. This offer is automatically applied at checkout and applies to all available shipping destinations.

 

Order Processing and Tracking

 

Please allow up to 24 hours for your order to be processed and prepared for shipment. Once your order ships, you will receive a confirmation email with a tracking number so you can easily follow your delivery's progress.

 

Important Information

 

  • We are not responsible for delays caused by customs clearance or unforeseen circumstances.1

     

  • Shipping costs are non-refundable for returned or refused packages.2

     

  • We reserve the right to modify shipping options and costs at any time.3

     

 

Contact Us4

 

If you have any questions about our Shipping Policy, please contact us at support@petculture5s.com.